FAQ
- How do I upgrade?
- I created a new category, but I can't see it in the front end.
- Does WATS work with Joomla 1.5?
- I can't close a ticket.
- I get a JavaScript popup when I try to submit a new ticket or a reply that says I haven't filled in the form correctly.
- How can I export my tickets into Excel?
- I have a suggestion for an improvement, who do I contact?
- I am having a different problem, who do I contact?
If you are trying to upgrade from 2.0.x to a newer version, full instructions can be found here
2. I created a new category, but I can't see it in the front end.
You probably haven't setup the rites correctly. Once you have created a new category, nobody will have any rites to it, you must explicitly grant rites to it. To do this use the Rites Manager, select a group and add the necessary permissions.
3. Does WATS work with Joomla 1.5?
WATS 3.0.0 is Joomla 1.5 compatible. Previous versions only with with Joomla! 1.0
This is probably because of the language you have chosen. Try it again in English, if this resolves the problem, then you will need to edit your language file. The language files are located in /components/com_waticketsystem/lang. In the relevant language file look for: _WATS_TICKETS_REPLY_CLOSE
You will need to change the value of this constant, there will probably be a special character in the existing value, replace this with the actual character, e.g. for the german file:
_WATS_TICKETS_REPLY_CLOSE = "Antworten und schließen"
becomes:
_WATS_TICKETS_REPLY_CLOSE = "Antworten und schließen"
5. I get a JavaScript popup when I try to submit a new ticket or a reply that says I haven't filled in the form correctly.
Some JavaScript editors can interfere with the JavaScript that validates the form. Change your "Message Box Editor" to BBCode.
6. How can I export my tickets into Excel?
7. I have a suggestion for an improvement, who do I contact?
Please submit any suggestion via the forum
8. I am having a different problem, who do I contact?
Please submit any problems via the forum
